Coaching Mastery Event – On Coaching Abrasive Leaders: Dealing with Defensiveness

Coach Mastery – On Coaching Abrasive Leaders: Dealing with Defensiveness
Presented by Dr. Laura Crawshaw

Abrasive leaders rub their coworkers the wrong way. These executives, managers, and professionals (including physicians and attorneys) who engage in interpersonally aggressive behavior (also known as workplace bullying) exact a high price in terms of both employee emotional distress and costs to the organization. At the same time, employers feel helpless to intervene, especially when dealing with an abrasive leader whose technical expertise is of critical importance to the organization.

Executive coaches are perfectly positioned to offer a solution to workplace bullying through the specialty practice of coaching abrasive leaders. Participants will learn of a coaching model which incorporates action research and concepts derived from evolutionary psychology, emotional intelligence theory, and Dr. Crawshaw’s research. Participants will gain insight into why bosses bully, how to distinguish an abrasive leader from other types (e.g., adequate, annoying, and avoidant), and how to quickly establish a trusting coaching alliance. The presentation will cover specific techniques to overcome characteristic client defensiveness, develop awareness and help abrasive leaders relinquish their destructive management styles in favor of interpersonally productive strategies. Even coaches who elect not to coach abrasive executives will benefit from learning how to defuse client defensiveness encountered with non-abrasive clients. Please join Dr. Crawshaw in learning about this professionally rewarding, specialty coaching niche that offers rapid, permanent solutions for employers struggling to address workplace bullying.

Learning Objectives:

  1. Understand why abrasive leaders resort to aggression and what it takes to transform their management styles.
  2. Understand the three essential steps of coaching abrasive leaders.
  3. Learn how to help Employers intervene with their Abrasive Leaders, increasing the chances of a successful coaching engagement.


Mar 12 2024


9:00 am - 10:30 am



Next Event